Carlton Hair at Sandton, mediocre.

I went to Carlton Hair in Sandton after my friend recommended me to go there. It was cheaper than the last hairdressers I used to go to so that was a plus, also they had a special on for hair colouring, and treatment. When I made a booking on the phone, I found the receptionist or whoever I spoke to was a bit careless as when I asked how long the whole appointment will take, she answered without knowing enough details about what I wanted to do with my hair, like if I wanted to just color it or get highlights as well-, etcetera. Now I didn't mind too much, I just don't like inaccurate and careless answers. When I went for my appointment, I told my hairstylist who was a nice woman that the last salon I went to had not quite gotten the color right in hopes that mentioning a past mistake would make her extra careful to not mess up my color. So I wanted black hair with brown tips like an ombre or balayage effect. I showed her several pictures of what shades exactly that I wanted from Pinterest on my phone. She then asked me to choose from those little hair sample booklet things the exact two shades that I wanted. So I chose jet black almost with caramel brown. In the end, my hair was dyed just all black. Whatever color she app**** to the ends or lower half of my hair was the exact damn shade as the black color above. I'm a little shy so, I just mentioned it several times to the stylist alone and then at the cashier, where about 4 women insisted that they could see black AND brown. Obviously they were just trying to make it like I'm blind or something. Anyway I was disappointed, at least I got a special price and I enjoyed the hair treatment and overall service. But what I really came in for was to get a nice ombre look and I didn't get that. I just thought that it's odd that they are such a big name and they couldn't get a simple hair dying right. Like my hair was ash blonde before, so to dye it two darker colors should be easy? I'm not going back again, this just makes me really wary to go anywhere .