*********** Manager and Employee

I read my contract with you before signing it, which is why I have been paying despite me coming to the gym since last year September and very aware of the terms and conditions and understand that it is binding regardless of me coming to the gym or not. I am also aware of a R350 cancellation fee should I decide to cancel my contract before the 12 month period ends. Your employee was extremely rude to me as a person and for someone who communicates with your clients directly she pathetic. Your brand image brought forth to me by her was disgusting to say the least. No company treats their clients like that whether or not she was aware of the system issues, all she could have done was here me out and what my problem was via the sms's I recieved today and for her to talk to me like that with her superior right next to her is appalling to say the least. I will be laying a complaint on Hello Peter and will get contacts to escalate this higher within your company as what I just experienced is totally unacceptable to any human being. I want an apology letter from her by end of business today. <br> <br> I will send proof of payment as soon as I get confirmation from you regarding this. <br>