Worst company in South Africa

I paid to get my disc renewed, the company told me they were struggling to do so as my name needed to be cleared at the traffic department and I should send through my details in order for then to refund me. I sent them. I emailed Mari to confirm when the refund will be processed and she advised that she didn't get my bank details, when I sent them to her exactly. As we speak, I still don't have any confirmation that the refund has been processed, I have called the centre and IVR states that I needed to send a message to whatsApp on another number as they can not communicate via phone as there is loadshedding. I messaged the whatsApp number and it has been 1 tick from Friday. I am disgusted and have never seen such a bad company