UNPROFESSIONAL SYSTEM AND BUSINESS PRACTICE

I paid on 30th November 2021 to have my disc renewed, they wanted documents that I did not have, on the 7th of December 2021 was told that they will refund me and it will take 3-5 business days. Today it's the 28th of January 2022 and I am yet to receive my money. Been sending countless emails and a lady named Bernice decided to respond on the 14th of January 2022 informing me that they'll refund ASAP, STILL WAITING. Sent more emails after a couple of days asking for feedback, I however received a ****y response from the same lady and now they are dead quiet.

Truly *********** and extremely unprofessional. I will never use their services again and I suggest that you don't as well.