DM
Debra M
1 reviews | Active since Jun 2022
18 Jan 2023, 13:56
TOTALLY UNACCEPTABLE BY ANY STANDARDS.
One month and 11 days and still no disk for my car. Paid for on the 7/12/22. Documents sent. NOTHING but your number has been resolved. Licensing taking a little longer than usual. I’d say that’s an understatement if I ever heard one. I have asked for a refund and no response. No licence app**** for according to the Motor Licencing Department. This is just not acceptable. I’m going to get fined for no licence disk even though it was paid for and app**** for more than a month ago. 😡
Helpful (0)
Replies (1)0
Replies (1)
CarLicence.co.za's replyOfficial
19 Jan 2023, 07:13Good day
As previous explained and it also states in our terms and conditions that you accepted before payment was made, our process only can start once we have received all your correct documents, not when payment is made.
The department is a government entity and they do not have generators to work through load shedding. As a third party these are unfortunately aspects of living in South Africa we cannot control. We have sent out SMS's to keep you informed and we do apologize for any inconvenience caused.
A tracking number will be sent out via SMS once we dispatch your parcel.
Have a lovely day further
As previous explained and it also states in our terms and conditions that you accepted before payment was made, our process only can start once we have received all your correct documents, not when payment is made.
The department is a government entity and they do not have generators to work through load shedding. As a third party these are unfortunately aspects of living in South Africa we cannot control. We have sent out SMS's to keep you informed and we do apologize for any inconvenience caused.
A tracking number will be sent out via SMS once we dispatch your parcel.
Have a lovely day further
CarLicence.co.za's reply19 Jan 2023, 07:13
Official
Good day
As previous explained and it also states in our terms and conditions that you accepted before payment was made, our process only can start once we have received all your correct documents, not when payment is made.
The department is a government entity and they do not have generators to work through load shedding. As a third party these are unfortunately aspects of living in South Africa we cannot control. We have sent out SMS's to keep you informed and we do apologize for any inconvenience caused.
A tracking number will be sent out via SMS once we dispatch your parcel.
Have a lovely day further
As previous explained and it also states in our terms and conditions that you accepted before payment was made, our process only can start once we have received all your correct documents, not when payment is made.
The department is a government entity and they do not have generators to work through load shedding. As a third party these are unfortunately aspects of living in South Africa we cannot control. We have sent out SMS's to keep you informed and we do apologize for any inconvenience caused.
A tracking number will be sent out via SMS once we dispatch your parcel.
Have a lovely day further