MS
Marion S
1 reviews | Active since Jun 2023
13 Jun 2023, 15:45
Terrible Service
I wish I had read the reviews here before using this service. I paid for 2 renewals on the 28th of May. I then had to pay an extra R180 on one my renewals. To date I have not received my disks or feedback. Phone lines dont work, emails come back returned, website is disconnected.
Helpful (0)
Replies (4)0
Replies (4)
CarLicence.co.za's replyOfficial
15 Jun 2023, 07:46Good day
Thank you for your review. Please see below after doing an internal investigation.
1. Your vehicle BS***WGP did have additional fees which is when our quoting system and the department charges do not match. Our system is 99% accurate but there are errors that do occur. This would happy if for example we quoted you R100 but we paid R120 at the department for your disc. The additional fees would just be for the difference of R20 that we have already paid on your behalf. This is only department fees no additional or hidden service fees.
2. Due to load shedding this does interrupt our call center performance we do apologize for this inconvenience and we are working on a solar solution to make sure this service is never interrupted.
3. Your dis TR**31GP we do have inhouse we are just awaiting the release of BS***WGP which should be today. The tracking number will be sent via SMS.
Once again we do apologize for this experience you have had for us and we thank you for your support and patience.
Thank you for your review. Please see below after doing an internal investigation.
1. Your vehicle BS***WGP did have additional fees which is when our quoting system and the department charges do not match. Our system is 99% accurate but there are errors that do occur. This would happy if for example we quoted you R100 but we paid R120 at the department for your disc. The additional fees would just be for the difference of R20 that we have already paid on your behalf. This is only department fees no additional or hidden service fees.
2. Due to load shedding this does interrupt our call center performance we do apologize for this inconvenience and we are working on a solar solution to make sure this service is never interrupted.
3. Your dis TR**31GP we do have inhouse we are just awaiting the release of BS***WGP which should be today. The tracking number will be sent via SMS.
Once again we do apologize for this experience you have had for us and we thank you for your support and patience.
CarLicence.co.za's reply15 Jun 2023, 07:46
Official
Good day
Thank you for your review. Please see below after doing an internal investigation.
1. Your vehicle BS***WGP did have additional fees which is when our quoting system and the department charges do not match. Our system is 99% accurate but there are errors that do occur. This would happy if for example we quoted you R100 but we paid R120 at the department for your disc. The additional fees would just be for the difference of R20 that we have already paid on your behalf. This is only department fees no additional or hidden service fees.
2. Due to load shedding this does interrupt our call center performance we do apologize for this inconvenience and we are working on a solar solution to make sure this service is never interrupted.
3. Your dis TR**31GP we do have inhouse we are just awaiting the release of BS***WGP which should be today. The tracking number will be sent via SMS.
Once again we do apologize for this experience you have had for us and we thank you for your support and patience.
Thank you for your review. Please see below after doing an internal investigation.
1. Your vehicle BS***WGP did have additional fees which is when our quoting system and the department charges do not match. Our system is 99% accurate but there are errors that do occur. This would happy if for example we quoted you R100 but we paid R120 at the department for your disc. The additional fees would just be for the difference of R20 that we have already paid on your behalf. This is only department fees no additional or hidden service fees.
2. Due to load shedding this does interrupt our call center performance we do apologize for this inconvenience and we are working on a solar solution to make sure this service is never interrupted.
3. Your dis TR**31GP we do have inhouse we are just awaiting the release of BS***WGP which should be today. The tracking number will be sent via SMS.
Once again we do apologize for this experience you have had for us and we thank you for your support and patience.
MS
Marion S's updateReviewer Update
19 Jun 2023, 14:27Good afternoon
My issue is not paying the extra money, I did that immediately when requested to.
My issue is the handling of my renewal.
I paid an amount that I was quoted for both my renewals. A few days later I only received confirmation that one was being processed. This is when I tried to contact you telephonically and via email, no success. A week later I got an email confirming the renewal of my second disc is now in progress.
The next update was that you were waiting for payment confirmation from paypal (2 weeks into the process)
After posting to Hellopeter I was then told that my license disks were handed over to the courier (Fastway) and I was given a 9 digit tracking number and a telephone number ***. Fastway tracking numbers start with two letters and have 10 digits.
I tried calling, as per usual with no luck. I sent a query using the online channel and got a response saying that there is a delay at the license department with my license disk.
So at the moment I actually do not know whether my renewal is still at the department or whether it was in fact handed over to the courier.
Needless to say, we are going into week 4 already with real assistance from carlicence.co.za.
My issue is not paying the extra money, I did that immediately when requested to.
My issue is the handling of my renewal.
I paid an amount that I was quoted for both my renewals. A few days later I only received confirmation that one was being processed. This is when I tried to contact you telephonically and via email, no success. A week later I got an email confirming the renewal of my second disc is now in progress.
The next update was that you were waiting for payment confirmation from paypal (2 weeks into the process)
After posting to Hellopeter I was then told that my license disks were handed over to the courier (Fastway) and I was given a 9 digit tracking number and a telephone number ***. Fastway tracking numbers start with two letters and have 10 digits.
I tried calling, as per usual with no luck. I sent a query using the online channel and got a response saying that there is a delay at the license department with my license disk.
So at the moment I actually do not know whether my renewal is still at the department or whether it was in fact handed over to the courier.
Needless to say, we are going into week 4 already with real assistance from carlicence.co.za.
MS
Marion S's update19 Jun 2023, 14:27
Reviewer Update
Good afternoon
My issue is not paying the extra money, I did that immediately when requested to.
My issue is the handling of my renewal.
I paid an amount that I was quoted for both my renewals. A few days later I only received confirmation that one was being processed. This is when I tried to contact you telephonically and via email, no success. A week later I got an email confirming the renewal of my second disc is now in progress.
The next update was that you were waiting for payment confirmation from paypal (2 weeks into the process)
After posting to Hellopeter I was then told that my license disks were handed over to the courier (Fastway) and I was given a 9 digit tracking number and a telephone number ***. Fastway tracking numbers start with two letters and have 10 digits.
I tried calling, as per usual with no luck. I sent a query using the online channel and got a response saying that there is a delay at the license department with my license disk.
So at the moment I actually do not know whether my renewal is still at the department or whether it was in fact handed over to the courier.
Needless to say, we are going into week 4 already with real assistance from carlicence.co.za.
My issue is not paying the extra money, I did that immediately when requested to.
My issue is the handling of my renewal.
I paid an amount that I was quoted for both my renewals. A few days later I only received confirmation that one was being processed. This is when I tried to contact you telephonically and via email, no success. A week later I got an email confirming the renewal of my second disc is now in progress.
The next update was that you were waiting for payment confirmation from paypal (2 weeks into the process)
After posting to Hellopeter I was then told that my license disks were handed over to the courier (Fastway) and I was given a 9 digit tracking number and a telephone number ***. Fastway tracking numbers start with two letters and have 10 digits.
I tried calling, as per usual with no luck. I sent a query using the online channel and got a response saying that there is a delay at the license department with my license disk.
So at the moment I actually do not know whether my renewal is still at the department or whether it was in fact handed over to the courier.
Needless to say, we are going into week 4 already with real assistance from carlicence.co.za.
MS
Marion S's updateReviewer Update
19 Jun 2023, 14:29*no real assistance from carlicence.co.za
MS
Marion S's update19 Jun 2023, 14:29
Reviewer Update
*no real assistance from carlicence.co.za
CarLicence.co.za's replyOfficial
20 Jun 2023, 08:23Good morning,
I have just followed up with courier and this will be delivered today. The communications were also sent in error your parcel will be delivered with Breaze courier. I do apologize for the communication error.
I have just followed up with courier and this will be delivered today. The communications were also sent in error your parcel will be delivered with Breaze courier. I do apologize for the communication error.
CarLicence.co.za's reply20 Jun 2023, 08:23
Official
Good morning,
I have just followed up with courier and this will be delivered today. The communications were also sent in error your parcel will be delivered with Breaze courier. I do apologize for the communication error.
I have just followed up with courier and this will be delivered today. The communications were also sent in error your parcel will be delivered with Breaze courier. I do apologize for the communication error.