ML
Michelle L

1 reviews | Active since Dec 2021

09 Dec 2021, 15:56

Terrible service

I would not recommend the use of carlicence.

I had my license disc renewed by the company a few months ago. And as one would expect the correct disc to be delivered as all the correct information were provided, I had it cut out and placed in the car without checking the information

Now, a few months later it was noted that I have the incorrect car license disc in my car as supp**** by carlicence.

I am not receiving any feedback. This is very urgent, as I can't drive the car now as is with someone else disc in the window. No service, they don't answer their phones or provide feedback.

0
Replies (3)
CarLicence.co.za
CarLicence.co.za's reply10 Dec 2021, 08:52
Official
Hi Michelle, 

Happy Friday! :) i believe you have been in contact with Ellie from our offices who also sent you a scan copy of your disc. It has been couriered and dispatched to you today. 

Please do accept our apologies for sending you an incorrect disc as there is no excuse on our side how this happened. We have put in additional procedures to prevent this from happening in the future. Once again we do apologize

Have a lovely day further
ML
Michelle L's update13 Dec 2021, 11:02
Reviewer Update
Hi CarLicence Team,

Thank you for understanding the urgency of the matter and getting this resolved as quick as possible. I received my correct disc. Thank you.
CarLicence.co.za
CarLicence.co.za's reply13 Dec 2021, 12:06
Official
Hi Michelle, 

Thank you so much we are glad we could get this resolved. We have put additional processes in place to make sure this does not happen again. 

We apologize for the mess up again but we hope you have a lovely week further