Selling a lie

I submitted a request to renew my car license a few months ago. Needless to say I never got my license renewed, just that the renewal is in process. I made other alternative plans. I then requested a refund and was told it would be paid in 5- 7 days. Again, this timeline was not met. After numerous follow ups I am told today that the refund has been escalated to finance for payment. Last week I was told that the refund would be paid before the end of last week. The week prior I was told that the refund is with Finance.