JF
Jeanique F
1 reviews | Active since May 2015
28 Oct 2020, 14:31
RENEWALS TAKING TOO LONG
I app**** for renewal on 30 September for my and my husband's license discs. It is 28 October now and still haven't received anything. The 21 day grace period expired, so what is going to happen if I get pulled over and get a fine for expired license disc? If I knew it would've taken longer than a month to get the discs, I wouldn't rather stood in the que at a post office and get my renewal the same day. Can someone please contact me urgently so I get refunds for me and my husband's discs so I can go do it myself. I get no respond to emails. Spoke to a person on the online chat and he confirmed that someone would phone me regarding the refund. Haven't received a call.
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Replies (3)
CarLicence.co.za's replyOfficial
28 Oct 2020, 21:00Good evening,
We do apologize for the delay in your licence renewal. The current backlog at the department varies week on week and has affected our current turnaround times with vehicle licence renewals significantly. A representative from management will call you tomorrow.
Regards
CarLicence
We do apologize for the delay in your licence renewal. The current backlog at the department varies week on week and has affected our current turnaround times with vehicle licence renewals significantly. A representative from management will call you tomorrow.
Regards
CarLicence
CarLicence.co.za's reply28 Oct 2020, 21:00
Official
Good evening,
We do apologize for the delay in your licence renewal. The current backlog at the department varies week on week and has affected our current turnaround times with vehicle licence renewals significantly. A representative from management will call you tomorrow.
Regards
CarLicence
We do apologize for the delay in your licence renewal. The current backlog at the department varies week on week and has affected our current turnaround times with vehicle licence renewals significantly. A representative from management will call you tomorrow.
Regards
CarLicence
JF
Jeanique F's updateReviewer Update
02 Nov 2020, 08:22So I received a phone call Thursday morning. I was told the exact thing I already know (that there is a delay with the department). The lady said she will follow up and give me a call Thursday afternoon again. Well it's Monday morning and no phone call. I don't want an update on my license disc, I want my monies refunded for the two vehicles asap so I can go to the post office myself and get my discs the same day. I don't want excuses or follow ups unless you can ensure my discs will be delivered this week. If you can't ensure this, I want my refunds
JF
Jeanique F's update02 Nov 2020, 08:22
Reviewer Update
So I received a phone call Thursday morning. I was told the exact thing I already know (that there is a delay with the department). The lady said she will follow up and give me a call Thursday afternoon again. Well it's Monday morning and no phone call. I don't want an update on my license disc, I want my monies refunded for the two vehicles asap so I can go to the post office myself and get my discs the same day. I don't want excuses or follow ups unless you can ensure my discs will be delivered this week. If you can't ensure this, I want my refunds
CarLicence.co.za's replyOfficial
02 Nov 2020, 16:44Hi Jeanique,
Your renewals have been escalated and we will be receiving it back from the department by Wednesday.
Regards
CarLicence
Your renewals have been escalated and we will be receiving it back from the department by Wednesday.
Regards
CarLicence
CarLicence.co.za's reply02 Nov 2020, 16:44
Official
Hi Jeanique,
Your renewals have been escalated and we will be receiving it back from the department by Wednesday.
Regards
CarLicence
Your renewals have been escalated and we will be receiving it back from the department by Wednesday.
Regards
CarLicence