GJ
Gareth J
1 reviews | Active since Nov 2021
20 Jul 2022, 09:38
Poor & slow service - Do not use this company
Requested a licence renewal on 21/06/2022. It is now one month later and still no sign of the licence with my old one expired and the grace period lapsed. Please don’t use this company. I wish I had read the reviews before using them.
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CarLicence.co.za's replyOfficial
21 Jul 2022, 08:09Hi there
Thank you for your message. I see you have requested a refund. This will be processed through Payfast the payment gate you used to make payment.
Payment for your application was received 21 June 2022. The correct documentation was only sent to us 28 June 2022. As per our T's and C's and on the Toyota the process can only start the renewal process once the correct documentation is received. For the KZN province we have a 15 working day processing time which means your disc was due to you 19 July 2022. There has been delays due to e-natis being down a few days as well as load shedding as the departments do not have generators. Your refund request was 20 July 2022.
As there are many factors that are out of our control we do apologize for the one day delay. Your refund has been escalated and will be processed shortly.
Have a lovely day further
Thank you for your message. I see you have requested a refund. This will be processed through Payfast the payment gate you used to make payment.
Payment for your application was received 21 June 2022. The correct documentation was only sent to us 28 June 2022. As per our T's and C's and on the Toyota the process can only start the renewal process once the correct documentation is received. For the KZN province we have a 15 working day processing time which means your disc was due to you 19 July 2022. There has been delays due to e-natis being down a few days as well as load shedding as the departments do not have generators. Your refund request was 20 July 2022.
As there are many factors that are out of our control we do apologize for the one day delay. Your refund has been escalated and will be processed shortly.
Have a lovely day further
CarLicence.co.za's reply21 Jul 2022, 08:09
Official
Hi there
Thank you for your message. I see you have requested a refund. This will be processed through Payfast the payment gate you used to make payment.
Payment for your application was received 21 June 2022. The correct documentation was only sent to us 28 June 2022. As per our T's and C's and on the Toyota the process can only start the renewal process once the correct documentation is received. For the KZN province we have a 15 working day processing time which means your disc was due to you 19 July 2022. There has been delays due to e-natis being down a few days as well as load shedding as the departments do not have generators. Your refund request was 20 July 2022.
As there are many factors that are out of our control we do apologize for the one day delay. Your refund has been escalated and will be processed shortly.
Have a lovely day further
Thank you for your message. I see you have requested a refund. This will be processed through Payfast the payment gate you used to make payment.
Payment for your application was received 21 June 2022. The correct documentation was only sent to us 28 June 2022. As per our T's and C's and on the Toyota the process can only start the renewal process once the correct documentation is received. For the KZN province we have a 15 working day processing time which means your disc was due to you 19 July 2022. There has been delays due to e-natis being down a few days as well as load shedding as the departments do not have generators. Your refund request was 20 July 2022.
As there are many factors that are out of our control we do apologize for the one day delay. Your refund has been escalated and will be processed shortly.
Have a lovely day further