DC
David C

1 reviews | Active since Sept 2020

18 Sept 2020, 16:50

Poor service and no delivery by Carlicence.co,za

Sent them my details and my money on the 17 Aug 2020, they confirmed "all good "the next day. My car license expired 31 Aug 2020 and the grace period expires Monday the 21 Sept. Still no sign of it, but what concerns me is the lack of response, they generally don't respond to emails or phone calls. When you are lucky enough to get through to their representatives, their stories continually vary . All very disappointing. When you ask the call center ladies for their management names they won't provide them. No management accountability despite their advert of a fast turnaround. My advice is be very cautious of using this company .

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Replies (2)
DC
David C's update24 Sept 2020, 11:59
Reviewer Update
After 5 weeks, I managed to speak to a manager and then everything happened, was promised feedback the next day, I received it, and they assured me delivery of my license would take place on the 23 Sept, it did. They apologized that service had taken so long . I am appreciative that they remedied the situation.


CarLicence.co.za
CarLicence.co.za's reply25 Sept 2020, 11:19
Official
Hi David,

We do apologize for the initial delay. This is not our usual turn around time but unfortunately due to backlogs this has impacted our our turn around time significantly. We are glad you have received your licence and that all is in order.

Regards 
CarLicence