No delivery; Excuses on refund

I used the MTN MOMO app to renew my vehicle's license on the 22nd of July 2022. From then until the 6th of August 2022, I got SMS messages apologising that Car License was experiencing delays. I then renewed my vehicle license through Queue For You as I couldn't drive around without a license. This renewal took 3 days. From the 6th- until the 31st of August 2022 I sent bi-weekly emails to Car License for a refund since they did or could not provide the service that I paid for. Once again, I got apologies for inconvenience but no action. It was only once I 'phoned Car License and was very unpleasant that the refund was eventually actioned.

I would HIGHLY recommend AGAINST using Car License (or MTN MOMO for that matter - Since it was through the MOMO app that this was done).