License renewal

Good day. I hope this message finds you well. I wanted to reach out regarding a license disc I purchased through bryte license renewal on February 22, 2024. When I made the payment, I was informed that I would need to provide documentation for my vehicle, which I promptly submitted. I was then told to expect delivery of the disc within 5-10 business days.

After not receiving the disc within the estimated timeline, I politely contacted your team on Monday to follow up. It was then that I was notified that you no longer offer license disc fulfillment services. I completely understand that business needs and offerings evolve over time. However, as the service I paid for is unfortunately no longer available, I would greatly appreciate it if you could please refund the payment.

I have attempted to connect with your team through email but have not yet received a response. If you could please advise on next steps to obtain the refund, I would sincerely appreciate it. I know mistakes happen and am hopeful we can resolve this smoothly. Please let me know if I can provide any additional details. I look forward to hearing from you.