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cheryl C
1 reviews | Active since Nov 2019
21 Dec 2022, 07:51
HOPELESS CARLICENCE
I have used Carlicence for several years and their service was spot on This year, they have been appalling I app**** AND PAID for my renewal MORE than a month ago and am still waiting I get automated replies which tell me my ticket has been resolved and I will be hearing from them soon They are completely hopeless - stay away from them - they have NO IDEA what customer service means.....
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CarLicence.co.za's replyOfficial
10 Jan 2023, 07:32Hi Cheryl
Our humble apologies for the very long delay in getting your renewal to you. We have unfortunately had a range of unforeseen issues occur at the KZN department and this has had a ripple effect on our clients and resulted in delays in getting our renewal within the SLA we have given.
Your renewal has been escalated and we are doing our best to have it to you before the end of this week
We have been in constant contact with them and we should have everything sorted.
We will email you once the disc has arrived to confirm delivery
Kind regards
CarLicence
Our humble apologies for the very long delay in getting your renewal to you. We have unfortunately had a range of unforeseen issues occur at the KZN department and this has had a ripple effect on our clients and resulted in delays in getting our renewal within the SLA we have given.
Your renewal has been escalated and we are doing our best to have it to you before the end of this week
We have been in constant contact with them and we should have everything sorted.
We will email you once the disc has arrived to confirm delivery
Kind regards
CarLicence
CarLicence.co.za's reply10 Jan 2023, 07:32
Official
Hi Cheryl
Our humble apologies for the very long delay in getting your renewal to you. We have unfortunately had a range of unforeseen issues occur at the KZN department and this has had a ripple effect on our clients and resulted in delays in getting our renewal within the SLA we have given.
Your renewal has been escalated and we are doing our best to have it to you before the end of this week
We have been in constant contact with them and we should have everything sorted.
We will email you once the disc has arrived to confirm delivery
Kind regards
CarLicence
Our humble apologies for the very long delay in getting your renewal to you. We have unfortunately had a range of unforeseen issues occur at the KZN department and this has had a ripple effect on our clients and resulted in delays in getting our renewal within the SLA we have given.
Your renewal has been escalated and we are doing our best to have it to you before the end of this week
We have been in constant contact with them and we should have everything sorted.
We will email you once the disc has arrived to confirm delivery
Kind regards
CarLicence