1 reviews | Active since Aug 2022
Dont use this dis-service
App**** for a renewal through MyToyota App same as last year, had great service with licence being delivered in 7 days.
Had i known this service was through Carlicence.co.za i would have checked HelloPeter first.
Made payment through the app on the 18th July 2022, no documents were requested at the time. A request for payment came through on the 19th July, obviously already paid and was confirmed on the 20th. The request for documents came through on the 21st July 2022 and were sent on the same day, had to resend on the 22nd because they said nothing was recieved.
Lots of confusion and no information on how the proxy letter they required needed to be worded.
Nearly 3 weeks later and they say my documentation cannot be verified.
The short story is i would stay away from this service as the time taken to communicate and frustration level is greater than going to the Licencing department yourself or using other reputable services. The comments on HelloPeter reflect the same.
I will be contacting Toyota to share my experience with their chosen provider.
I have as today cancelled with Carlicence.co.za and await my refund.
"Have a great day further"
Thank you for your message.
I have investigated this my side and i would like to share the timeline with you below:
20 July 2022: Payment was received. An sms was sent on what documents are needed for us to process your licence disc. We also sent an email with the tax invoice to confirm payment to your email address
21 July 2022: Documents were sent but there was a problem with the proxy documentation. The follow email was sent on what we need the document to say: "Please make sure that for a company vehicle we need A Proof of address of the Company - with the residential address on it CK letter of the Company Proxy letter on a company letterhead reading .... Hereby I .................................... with id .................................. makes .......................................... with id ................................... the PROXY to renew licence .................................. Copy of the id of the Proxy Copy of licence disc"
3 August 2022: We tried to submit to the department on the documents we did have, and not the ones we required. The department rejected the pack and gave the following feedback: "Cannot appoint more than one PROXY. Proxy letter MUST state "*** person, ID number ***, has been appointed as PROXY for *** company"
3 August 2022: We got the instruction to process the refund from you.
4 August 2022: We received your banking details to process the refund
As you renewed through the Toyota app there are terms and conditions that we do need supporting documents to process your renewal on your behalf as a third party. Without the correct documents we cannot assist you as we unfortunately need to follow the legal rules stipulated by the department.
We have tried to assist you to the best of our abilities and we do apologize we could not successfully assist you but we do have strict rules to follow with regards to the department (***** etc)
We will be processing your refund within 3-5 days.
Have a lovely afternoon further
Thank you for your message.
I have investigated this my side and i would like to share the timeline with you below:
20 July 2022: Payment was received. An sms was sent on what documents are needed for us to process your licence disc. We also sent an email with the tax invoice to confirm payment to your email address
21 July 2022: Documents were sent but there was a problem with the proxy documentation. The follow email was sent on what we need the document to say: "Please make sure that for a company vehicle we need A Proof of address of the Company - with the residential address on it CK letter of the Company Proxy letter on a company letterhead reading .... Hereby I .................................... with id .................................. makes .......................................... with id ................................... the PROXY to renew licence .................................. Copy of the id of the Proxy Copy of licence disc"
3 August 2022: We tried to submit to the department on the documents we did have, and not the ones we required. The department rejected the pack and gave the following feedback: "Cannot appoint more than one PROXY. Proxy letter MUST state "*** person, ID number ***, has been appointed as PROXY for *** company"
3 August 2022: We got the instruction to process the refund from you.
4 August 2022: We received your banking details to process the refund
As you renewed through the Toyota app there are terms and conditions that we do need supporting documents to process your renewal on your behalf as a third party. Without the correct documents we cannot assist you as we unfortunately need to follow the legal rules stipulated by the department.
We have tried to assist you to the best of our abilities and we do apologize we could not successfully assist you but we do have strict rules to follow with regards to the department (***** etc)
We will be processing your refund within 3-5 days.
Have a lovely afternoon further