aV
ansje V
1 reviews | Active since Oct 2013
02 Aug 2022, 11:21
DO NO USE!!!
PLEASE DO NOT MAKE USE OF THEM. I made payment last week. There is always an issue with the ID not clear enough, then the proof of address is not clear enough. I have asked for a refund, hopefully I will get back my R1200
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Replies (1)
CarLicence.co.za's replyOfficial
03 Aug 2022, 14:02Good afternoon,
Thank you for your message.
I have investigated this my side and i would like to share the timeline with you below:
25 July 2022: Payment was received. An sms was sent on what documents are needed for us to process your licence disc.
26 July 2022: Documents were received but did not pass the verification team. We sent an email " Morning Can you please send us a clearer image of the proof of address - if there are 2 initials on it, we need a copy of both of the id's"
27 July 2022: We received the correct documents but the proof of address sent was a Welkom address. We need a proof of address where the vehicle is registered which needed to be a NC address.
01 Aug 2022: We sent a reminder email on what documents we still need.
02 Aug 2022: In the morning an sms was sent as a reminder on what documents we need. In the afternoon a refund was requested. We also received your banking details.
As you renewed through the Toyota app there are terms and conditions that we do need supporting documents to process your renewal on your behalf as a third party. Without the correct documents we cannot assist you as we unfortunately need to follow the legal rules stipulated by the department.
We have tried to assist you to the best of our abilities and we do apologize we could not successfully assist you but we do have strict rules to follow with regards to the department (***** etc)
We will be processing your refund within 3-5 days.
Have a lovely afternoon further
Thank you for your message.
I have investigated this my side and i would like to share the timeline with you below:
25 July 2022: Payment was received. An sms was sent on what documents are needed for us to process your licence disc.
26 July 2022: Documents were received but did not pass the verification team. We sent an email " Morning Can you please send us a clearer image of the proof of address - if there are 2 initials on it, we need a copy of both of the id's"
27 July 2022: We received the correct documents but the proof of address sent was a Welkom address. We need a proof of address where the vehicle is registered which needed to be a NC address.
01 Aug 2022: We sent a reminder email on what documents we still need.
02 Aug 2022: In the morning an sms was sent as a reminder on what documents we need. In the afternoon a refund was requested. We also received your banking details.
As you renewed through the Toyota app there are terms and conditions that we do need supporting documents to process your renewal on your behalf as a third party. Without the correct documents we cannot assist you as we unfortunately need to follow the legal rules stipulated by the department.
We have tried to assist you to the best of our abilities and we do apologize we could not successfully assist you but we do have strict rules to follow with regards to the department (***** etc)
We will be processing your refund within 3-5 days.
Have a lovely afternoon further
CarLicence.co.za's reply03 Aug 2022, 14:02
Official
Good afternoon,
Thank you for your message.
I have investigated this my side and i would like to share the timeline with you below:
25 July 2022: Payment was received. An sms was sent on what documents are needed for us to process your licence disc.
26 July 2022: Documents were received but did not pass the verification team. We sent an email " Morning Can you please send us a clearer image of the proof of address - if there are 2 initials on it, we need a copy of both of the id's"
27 July 2022: We received the correct documents but the proof of address sent was a Welkom address. We need a proof of address where the vehicle is registered which needed to be a NC address.
01 Aug 2022: We sent a reminder email on what documents we still need.
02 Aug 2022: In the morning an sms was sent as a reminder on what documents we need. In the afternoon a refund was requested. We also received your banking details.
As you renewed through the Toyota app there are terms and conditions that we do need supporting documents to process your renewal on your behalf as a third party. Without the correct documents we cannot assist you as we unfortunately need to follow the legal rules stipulated by the department.
We have tried to assist you to the best of our abilities and we do apologize we could not successfully assist you but we do have strict rules to follow with regards to the department (***** etc)
We will be processing your refund within 3-5 days.
Have a lovely afternoon further
Thank you for your message.
I have investigated this my side and i would like to share the timeline with you below:
25 July 2022: Payment was received. An sms was sent on what documents are needed for us to process your licence disc.
26 July 2022: Documents were received but did not pass the verification team. We sent an email " Morning Can you please send us a clearer image of the proof of address - if there are 2 initials on it, we need a copy of both of the id's"
27 July 2022: We received the correct documents but the proof of address sent was a Welkom address. We need a proof of address where the vehicle is registered which needed to be a NC address.
01 Aug 2022: We sent a reminder email on what documents we still need.
02 Aug 2022: In the morning an sms was sent as a reminder on what documents we need. In the afternoon a refund was requested. We also received your banking details.
As you renewed through the Toyota app there are terms and conditions that we do need supporting documents to process your renewal on your behalf as a third party. Without the correct documents we cannot assist you as we unfortunately need to follow the legal rules stipulated by the department.
We have tried to assist you to the best of our abilities and we do apologize we could not successfully assist you but we do have strict rules to follow with regards to the department (***** etc)
We will be processing your refund within 3-5 days.
Have a lovely afternoon further