Disgusting Service

Disgusting. I paid in August, was informed there was a block on another vehicle. I had the block lifted and because it took more than10 days, they just sent me a proof of payment from the Licensing Department and then nothing further. I emailed and called and am still waiting for one of the agents to call me back. I phoned again and have been informed that I must now pay again for the fees, printing fees and a penalty fee or now I can go myself to get the license. Not once was I informed that if I do not get the block done before 10 days I will have to just pay again or go myself!!!! Absolutely disgusting service as far as I am concerned.