Disc received after 4 weeks. Not a **** but bad customer service.

I'm writing this review because i also thought the company was a ****. I sent my documents on 11/09/2020 and they told me they were still processing my renewal on the 28/09 after trying to get an update from them numerous times. They told me about the backlog and that the process is taking longer then usual.

After reading the reviews on hellopeter, I was convinced this was a ****. I called and emailed with no luck. They finally responded last week Monday and told me my disc was ready and will be couriered, i should receive it before the end of the week. I only received the disc yesterday 13/10/2020.

So it took 4 weeks instead of the 5-7 days mentioned when you apply.

They do not answer calls and take forever to respond to emails.

I am relieved i finally received the disc and i did not have to go stand in a queue for it. The company can do better with their customer service.