VV
Virgil V
1 reviews | Active since Jun 2012
19 Dec 2022, 09:12
Disappointing service
Good day,
I have used carlicence for a number of years. The service is usually on point. However, my current experience is disappointing. My delivery from carlicence is overdue, and past the SLA stated on their website. There is no response from the support email, and the chatbot isnt useful. I am at the point of logging a refund request for non performance.
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Replies (1)
CarLicence.co.za's replyOfficial
10 Jan 2023, 07:23Hi Virgil
Our humble apologies for the very long delay in getting your renewal to you. We have unfortunately had la range of unforeseen issues occur at the KZN department and this has had a ripple effect on our clients and resulted in delays in getting our renewal within the SLA we have given.
We have been in constant contact with them and we should have everything sorted and the renewal should all be out this week.
We will email you once the disc has arrived to confirm delivery
Kind regards
CarLicence
Our humble apologies for the very long delay in getting your renewal to you. We have unfortunately had la range of unforeseen issues occur at the KZN department and this has had a ripple effect on our clients and resulted in delays in getting our renewal within the SLA we have given.
We have been in constant contact with them and we should have everything sorted and the renewal should all be out this week.
We will email you once the disc has arrived to confirm delivery
Kind regards
CarLicence
CarLicence.co.za's reply10 Jan 2023, 07:23
Official
Hi Virgil
Our humble apologies for the very long delay in getting your renewal to you. We have unfortunately had la range of unforeseen issues occur at the KZN department and this has had a ripple effect on our clients and resulted in delays in getting our renewal within the SLA we have given.
We have been in constant contact with them and we should have everything sorted and the renewal should all be out this week.
We will email you once the disc has arrived to confirm delivery
Kind regards
CarLicence
Our humble apologies for the very long delay in getting your renewal to you. We have unfortunately had la range of unforeseen issues occur at the KZN department and this has had a ripple effect on our clients and resulted in delays in getting our renewal within the SLA we have given.
We have been in constant contact with them and we should have everything sorted and the renewal should all be out this week.
We will email you once the disc has arrived to confirm delivery
Kind regards
CarLicence