5 weeks of waiting!!! Cant drive anywhere, license disc officially expired

I regularly service my cars with Car Service City, so after getting numerous SMSs about how I can renew my license online through them in conjunction with CarLicense.co.za I thought this would be quick, easy, and hassle-free (as per their SMS), also I was supporting their business. Needless to say, it's the worst decision I've made for myself before a festive season. So I did the whole transaction online and payment, I was promised I would get the disc delivered to my house after 5 days. It's going for 5 weeks now and I still have not received anything (I keep getting SMSs that they are working on it - I left it for the first 2 weeks and gave them the space to rectify). Now my disk has now officially expired, I am literally stuck because I cannot drive my car anywhere with an expired disc, good luck explaining this pathetic service to the Metros. I've made numerous calls, chatted online with them, sent emails but still nothing. I've asked for my money back because I would've been better off just standing in those long queues at the licensing department, at least I am guaranteed to get my disc. Whoever is looking to this service, please do not bother. It's not worth the headache and stress, just go bare the long lines.

@CarLicence, this service you guys are trying out is not working, please just stop or get professionals to relook your approach, you are impacting people greatly with your lack of support as well as lack of sense of urgency or even display of empathy. Please could I ask this matter gets resolved urgently and I can change this rating.

A very unhappy client! And a stuck client too!