Carismedic bad service

I ordered a pair of digital rechargeable hearing aids around 22 November 2019. Order was placed through E Bay and the supplier is Carismedic (www.carismedic.com). Full payment was made via EFT on same date.

I only received the items on 22 July 2020, 8 months later. When I opened the package, I charge the two hearing aids as per instruction, and found the one hearing aid to be defective in that it keeps on switching on and off at 2 second intervals.

I read through the suppliers documents etc, and saw that their company mission statement reads as follows: "Our vision is simple: Become the premier online seller by providing an unparalleled selection of the very best product, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectations. Our total commitment to customers empowers us to work closely together with every customer. When you buy from us, the sale is not complete when we ship your order, it is complete when you are totally satisfied".

This gave me hope and I contacted them immediately, two days after receiving the device. I dealt with their Juan Bodden, and he/she immediately told me, "sorry your warranty expired".

We went back and fourth in a couple of mails, and he/she later said that I should deal directly with E Bay and not with them. He/she also said later, after much conversation, that "we will honor refund, but you must work through E Bay".

I made it clear to them that I do not want a refund, but that I want a replacement, or even just a replacement battery, as I am suspecting it is the battery that is at fault. I did contact E Bay, who in turn said that I must contact Carismedic directly and not them.

I told this to Carismedic, and that was the last I heard from them.

How can I, as the client, be held legally binding by any warranty stipulations if the product has not been delivered yet, and I have no legal possession or control over it?

Carismedic`s mission statement is nothing but a bunch of fancy words and a lie, and it constitutes false advertising in my books.

I have given them every opportunity to honor their own mission statement, but it is clear that they have absolutely no intention at all to assist me. This is how they treat their international clients, and I would/will not recommend anyone in the world to do business with them. They have my money, and I have a useless piece of junk I can do nothing with.

They clearly know that E Bay is not going to help, and neither are they. This is just my first step in informing the world of their pathetic service.