rude and ****** staff cancell ed my booking becuase it was a voucher won, and replaced it with paying customer.

we had won a midweek at carribean estate and upon confirmation 1 week prior we were told our booking was replaced with that of a paying customer, we had already planned the entire trip and had to cancel my leave and everything, the receptionist was extremely rude and I would not advise anyone to ever visit carribean, evern the supervisor or resort manager that the phone was handed over to was rude and extremely ******. in this day and age you would expect people to be over the black and white thing, but the staff at carribean estate are still living in that decade, rude ****** white people that must just move out of SA, we have a lot of problems and ****** is not welcome anymore. shame on your carribean estate, my family has been there on multiple occasions and have applauded the views, but even they advised that the staff were not welcoming and somewhat ******, I had hoped that my experience would be different. shame on me for thinking that some people actually change.