Highly Appalled!!!

A group of friends and I, checked in at Caribbean Estate on the 29th December and stayed till the 1st January. We had paid a breakage deposit of R2500 and were promised we would have it back 3 days after check out. Today is the 8th and we still haven't received it. Whats worse is that no one has even bothered to keep an open line communication as to why the delay and the attitude received from the lady on the other end of the phone is quiet frankly appalling!

The issue isn't so much the "money" but rather efficiency and keeping us informed. When I threatened to take this to social media, she rudely told me to do what I want. I hung up and came straight to this platform. Never in my life have I been treated so disrespectfully.