TL
Thabo L

1 reviews | Active since Mar 2019

20 Mar 2019, 09:27

Unprofessional Service

I took my car to Mercedes Cargo Klerksdorp for engine light fault and also the car was Jerking after I drove 50km. My car was about 2000km due before service. They did service A and Exhaust as a results of solving engine light. I paid a heavy amount of money, same day I pick up my car, The engine light came back and car start jerking again. The car was return to them, and they say engine is stuffed and complete engine need to be replaced. They phone me the following day with report that my engine is Ok and the starter is the problem. I argue the findings and they insisted that I must pay for the starter apx (R15345.00). Ok new starter was installed still the problem remains. 6 weeks of horror for Cargo not knowing what they are doing. I am waiting in anticipation for the good working part that I need to replace at my own cost.

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Replies (1)
TL
Thabo L's update26 Nov 2019, 15:21
Reviewer Update
Taking your car to Mercedes Cargo Klerksdorp ensure your car parts are in record because the team are highly *********** and they dont know what they are doing.. My car was with them since feb 2019 and they cant even tell me what is wrong with it...Everything with them is just guess work and exchange parts from car to another for profit gain. I will not drive mercedes in my life again, I escalated this matter to head office but they turn a blind eye to this matter. Serious problem like mechanical Engine light fault to be repaired.. chances are 50/50