Suitably impressed

On the 5th of October, I visited Cargo Bedfordview Service Centre in Edenvale. I was having trouble with my battery, which seems to have died prematurely. Unfortunately the service centre was fully booked and they where unable to assist me on the day. Although highly disappointed - as my vehicle would not start and needed a jump start - the dealer was able to assist me with an appointment on the 6th.<br> <br> Did not expect much, due to me being disappointed with the initial interaction with them.<br> <br> On the 6th, took my vehicle in - and Sarel assisted me. I was quite negative towards them, due to my initial experience - but Sarel took it in his stride, and proceeded to assist me.<br> <br> The SMS notifications on status where excellent, but what amazed me is the follow through and follow up from Sarel telephonically. The work was carried out well, and the battery was replaced under Maintenance plan as well.<br> <br> On going to fetch my car, Sarel provided excellent feedback and great advise on my vehicle - which I highly appreciate.<br> <br> Thank you Deevesh, Sarel and the Service team at Cargo Bedfordview, keep up the great work - looking forward to future interactions with your dealership.