Mercedes-Benz East Rand Mall fails to comply with its own values of respect, care, and excellence

<p>Dear Sir or Madam</p> <p> </p> <p>On Thursday, 23 June 2016, I purchased a 2016 Mercedes-Benz CLA 250 Sport 4Matic (****) from Mercedes-Benz East Rand Mall. The spare key and service manual for the vehicle were unavailable at the time when I took receipt of the vehicle. I was informed that the spare key and service manual were at Mercedes-Benz Bedfordview, and that a driver will collect same during the course of the day, and that I will be able to collect it later that afternoon. When I phone that afternoon, I was told that the spare key and service manual were unfortunately still unavailable for collection.</p> <p> </p> <p>I phoned again on Friday, 24 June 2016 to enquire about the spare key and service manual, and also requested Mercedes-Benz East Rand Mall to provide me with a product brochure for the Mercedes-Benz CLA 250 Sport 4Matic (****), a quotation for a carbon fibre CLA AMG (****) type rear boot trunk spoiler as well as the vehicle registration certificate (NaTIS). I was then informed that the spare key and service manual were not at Mercedes-Benz Bedfordview, but at Mercedes-Benz Klerksdorp.</p> <p> </p> <p>I only received the spare key, service manual, and product brochure on Friday, 01 July 2016. The carbon fibre CLA AMG (****) type rear boot trunk spoiler was provided and installed on Thursday, 14 July 2016.</p> <p> </p> <p>However, I am still awaiting the vehicle registration certificate (NaTIS), since Thursday, 23 June 2016. I have since Thursday, 23 June 2016 repeatedly requested to be provided with the vehicle registration certificate (NaTIS) without success. I was informed again on Monday, 25 July 2016 that Mercedes-Benz East Rand Mall followed-up with the vendor doing their licensing and registration, and that I will receive the vehicle registration certificate (NaTIS) on Wednesday, 27 July 2016. I have still not received the vehicle registration certificate (NaTIS). It is clear to me that Mercedes-Benz East Rand Mall is incapable to manage their vendor and to provide me with my vehicle registration certificate (NaTIS) (for more than a month).</p> <p> </p> <p>I would like to conclude by saying that I am extremely disappointed with the service that I have received from Mercedes-Benz East Rand Mall, and that Mercedes-Benz East Rand Mall fails to comply with its own values of respect, care, and excellence. I regret my decision to procure a Mercedes-Benz, since it is clear to me that Mercedes-Benz does not value their customers. I have only received sub-standard customer service from Mercedes-Benz East Rand Mall, and my experience with Mercedes-Benz East Rand Mall thus far was only unpleasant.</p>