Cargo Motors (Klerkdorp) Mistreatment and Empty Promises

Item: Cargo Motors
Rating: 1

On the 28 of July 2016, I bought a Jeep Compass 2.0L from this dealer and within a week after driving the car, I notices a sound around the engine area. I then communicated this to Cargo Motors and they suggested that I book the car in where I am based (East London). When I took the car to Ronnies Motors (Jeep Dealer) here in East London, I was shocked to find out that the engine motor of this vehicle was worked on before and the warranty could not assist, according to Ronnies Motors who were looking at the vehicle. I then conveyed this message to Cargo Motors Klerkdorp and the salesman (Henry Hamman) that sold me the vehicle apologized and indicated to me that he was not aware of what had happened to the car as well. After communications with Cargo Motors Dealer Manager Gerhard Bekker he promised to give me another vehicle. They then tried to offer me a vehicle that they said was the same as the one I bought. However, that was not true, they wanted to offer me a vehicle that has no navigation, sunroof and the full-house sound system at the same price as that of the vehicle I initially purchased. I did not agree to this and my position is that it is either they take they car back or place it with same features on the vehicle I purchased. I think it also important to mention to you that when the vehicle was delivered to me, the engine light that is forever on, was on, when I inquired with Henry Hamman who delivered the car, he said that was an engine campaign (please see page 16 of the Jeep Invoice where he wrote it down). In addition to this, they failed to deliver a spare key as written in the attached Invoice. Now this vehicle does not close the driver window and the boot does not open on its own, need to hold it becuase it just closes. Cargo Motors Klerkdopr have been told me since last year that they are still looking for a replacement car for me and I am at a point now where I want them to take their car back. I will also take the matter up with Motor Industry Ombudsman. This car is now due for service and out of factory warranty and this was not renewed because they said they are taking the car back. I fail to understand why I should incur unnecessary expenses that are a result of mistreatment by Cargo Motors Klerkdorp. Cargo Motors Klerkdorp have really given a bad experience about the brand Jeep and I would never buy a Jeep again or recommend it to anyone.

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