After sales service

What a waste of these franchises using the prestigious name of Cargo motors .In less than 3000km of using my new vehicle it broke down, insurance required FSH information of which i had been promised for over a year and still outstanding,i call the dealer and i was told the salesman is on leave,meanwhile the sales manager (Waldo Kriel) has no idea and is full of lies ,he does not get back to you or inform of progress to getting this so called book ,i now seem to be a nag when i call him every 2 hours to remind him of what is still outstanding.and meanwhile i am without a car for up to 2 weeks now .up to now my car is not repaired because the service book is still with the delear and no one from Mercurius motors seems to know where the book is . Or it was just a marketing strategy that the car has FSH ?? Furthermore i am still waiting for my refund on the licence disc and the spare key which has been on the courier for over 12 months.