UNBELIEVABLE SERVICE!!!

I had to return my faulty kindle to Amazon in the USA via UPS in Isando. I had received a pre-paid label via email from Amazon, that i was told to take it along with the faulty kindle to the nearest UPS branch and they would take care of the rest. On so doing I was informed by the consultant at UPS that I would require an additional sticker stating that the package contained a lithium battery. They do not supply these stickers and I was given a number. I phoned and was told they do not sell these stickers and given another number to try - Cargo Packaging. I phoned, spoke to Michelle who asked me how many I would like .. when I said just one she said \oh