Bad service at Cargo Motors Klerkdorp.

Last week Thursday 26 May 2022 I left Mafikeng in the early hours taking my Mercedes Benz to Cargo Motors Klerkdorp for service as we don't have a dealership in Mafikeng. I was told that there are somethings to be replaced that will amount everything to R14 000. My car was done at 17:30 as always. I always arrived as a early as possible at Cargo but always get my car late as white people are given first preference. They arrive after us but their cars are serviced before ours and they always get their cars before ours. I paid all required amount. I requested my replaced parts but did not get even single one from the endless list. When I left the dealership there was a knock on the left hand side, I stopped immediately and called their driver, he told me that they have no one on standby there is nothing that can be done. I had to drive back to Mafikeng risking lives of my family. The car was not even turning smoothly. When I arrived in Mafikeng I realized that stabilizer link that was replaced was broken.

On Friday 27 May 2022 07:30 in the morning I called Cargo Motors and I was told to call at 09:00. I called and was assisted by Gugu. She asked me to send pictures of a broken part and I did. I told her I have to leave at 10:00 to a family wedding in Limpopo. I was told that the manager will get back to me after the meeting at 11:00. I called again at 12:30 and was told that the manager is not around. I was referred to Johan the foreman, he asked if a part is completely broken or not, I told him I am not sure that's why I sent pictures. He then said the manager is the only one to resolve my matter and he is in the meeting. When I called again Gugu gave me the manager's cellphone number and I called him many times with no answer.

I then reffed the matter to Mercedes Benz South Africa customer care. I was assisted by Kedibone. I related everything to her and she said she will contact Cargo Motors and get back to me. I was called by Palesa at Cargo motors and she told me that the manager says I drove my car on a pothole that is why my car is broken. I asked her to refer me to that manager to tell me how does he know that the car that he was not inside of it hit a pothole. Do they diagnose cars without visual examination. He did not answer my calls the whole day.

Kedibone from Mercedes Benz SA called back and told me that the Manager at Cargo motors says I hit a pothole. I asked her if it is possible for someone to know that the car that he was not inside of it hit a pothole and broke a newly replaced part. She said the manager says I will have to pay cash for the part to be repaired or contact my insurance. I asked her to refer me to her manager, she said they are in a meeting, she will ask one of them to call me after the meeting. I called at 16:30 ask Kedibone if the meeting is over, she said she sent my complain to her manager through the system as she couldn't ask them directly to call me. Our agreement was to ask one of them to call me after the meeting but she failed to do that. I ask her to refer me to her manager again, she said they knocked off at 16:30. Kedibone said to me she formally logged my complain and I will hear from them after 3 to 4 working days. I am still waiting to this day.

Yesterday 31 May 2022 I received a call from Gugu from Cargo Motors informing me that the manager says he will call me and he never called as always. Today 1 June 2022 I called Cargo Motors the whole day asking to speak to the manager and all my efforts were in vain.

I took my car to Cargo Motors safely drivable and had to pay them R14 000 cash, had to drive back risking lives of my household. I wanted to service it, for me to drive with a clear conscience when I go to attend a family wedding in Limpopo. All that were not possible due to the neglectfulness of Cargo motors, now their manager have a courage of coming up with a stupid idea of me hitting a pothole with a car that he was no inside of it. He realize that his reasoning is flawed thats why he does not have a courage to take my calls.

Is this "The best or nothing" service?