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RAMDEO S

1 reviews | Active since Nov 2010

05 May 2021, 14:45

Cargo Motors Marlboro, Bad Service

I purchase a 2017 Merc Benz, C180 from Merc Benz, Marlboro. I traded in my 2011 Merc Benz for a 2017 one with the millage of 95000. I took delivery on the delivery on the 26 March 2021. Contact sales person : Amos Mokoena.

On 30 March 2021 @07h43am, I forwarded a mail on all the issues experienced. Firstly, Amos advised me that the millage was 92000 though when we arrived to collect the car we discovered it 95000 The front passenger window did not close from inside, License and registration was outstanding (a permit was provided), No Share key, Settlement on my old car was based on and considered prior to 25 March 2021, kindly advise on the effective debit on the 25 March 2021 against my account as Cargo motors advised me that they have considered the debit of the 25 March 2021 Requested motor plan extension quotations, Gifts and appreciations, Finance Contract outstanding

Nothing was attended to, I personally arranged and resolved the front passenger window through Merc Benz Lenasia. During this repair, Merc Benz Lenasia picked up that my vehicle required wheel balancing and alignment at at cost of R530.00. I did advise Amos on this, he in turn advised not to go ahead, he will arrange, yet to sorted out. Regarding the settlement through my account through MFC, MFC refunded the last debit though Cargo Motors advised the settlement was considered on the debit of the 25 March 2021, As nothing further happen, I again communicated via mail on 06 April 2021 on outstanding the problems, License and registration outstanding, No spare key Motor plan quotation on extension, Gifts and appreciations, No finance contract, Wheel balancing and alignment, Regret, nothing happen. I again communicated to Amos on the 13 April 2021, on all the outstanding issues, still no response and in the interim the permit had expired. I plead with Amos to help, on the 17 April 2021 at 16h00, a license disk and number plates were delivered to my house. Again, the plates are unusable as no *****s or methods on mounting them to the car. On the 19 April 2021, I again communicated to Amos via mail on the outstanding issues, this also including the the lights requires focusing. Believe or not, still nothing. I messaged Amos via whatsapp on Friday morning(07.15am) 30 April 2021, advising him that I would have a discussion with Standard Bank (finance house) and there after decide the way forward on his unsatisfactory support. Again, no response. At 11h30 am I called him, he very abruptly advised me he has an emergency, he will call me when he gets to the office, I advised him that I intend returning the car to Cargo Motors. No call received. On Friday evening, at 18h34 I receive a whatsapp message from Amos advised me he will sort my car on Monday. I rep****, I want to return the car. Over the weekend he advised me that he would discuss with his manager on Monday morning and advise on the return of the car. Over this week-end I requested from him his manager's contacts, he did not provide. On Monday, I call Amos, advised that I would consider keeping the car provided I am compensated some how, perhaps providing an extension on the motorplan as a good will. He advised he will discuss with his Manager and revert, but. Last night I advised him, I would return the car today, he advised that he manager is not in, he will discuss and advise This morning, I receive an email from him, a quotation on a motor plan, dated 05 May 2021, all incorrect vehicle details. I'm extremely unhappy, I need some form of compensation and yet, the issues not resolved

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