JR
JOHANNE R
1 reviews | Active since Jul 2016
16 Dec 2020, 06:59
Wrong information given
On the 8 December I booked a car through Carflexi and paid a deposit of R1850.21 and I immediately got a message that tells me that I will pay an extra R3409.04 at the desk when I come pick up the car. When I went to pick up the car on the 15th as agreed, at Europcar Johannesburg, I was told by the lady behind the desk that I needed to pay R14000. I was so surprised because my voucher only say I need to pay R3409.04, so I told her to cancel my reservation as I didn't have the R14k.
I sent them an email requesting my refund and up to now, I haven't received any feedback from them. I am asking for my refund because I couldn't the car. My voucher number is CF3CD5B7 and my reference is ***
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Replies (2)
CarFlexi.com's replyOfficial
01 Jan 2021, 16:13Dear JOHANNE R,
Thank you for the review and we are sorry to read you didn't use this reservation we had arranged for you. Kindly note that the station required a credit card in the driver's name for the payment and the guarantee. The info is on the Voucher that we asked to present to the station.
Thank you for the review and we are sorry to read you didn't use this reservation we had arranged for you. Kindly note that the station required a credit card in the driver's name for the payment and the guarantee. The info is on the Voucher that we asked to present to the station.
CarFlexi.com's reply01 Jan 2021, 16:13
Official
Dear JOHANNE R,
Thank you for the review and we are sorry to read you didn't use this reservation we had arranged for you. Kindly note that the station required a credit card in the driver's name for the payment and the guarantee. The info is on the Voucher that we asked to present to the station.
Thank you for the review and we are sorry to read you didn't use this reservation we had arranged for you. Kindly note that the station required a credit card in the driver's name for the payment and the guarantee. The info is on the Voucher that we asked to present to the station.
CarFlexi.com's replyOfficial
01 Jan 2021, 16:18The Terms were available at the time of booking and they were emailed with the confirmation. It's the customer's responsibility to check and provide the right documents and credit card for the hire. We do regret the failure to collect the car as we had informed of the requirements prior to booking.
CarFlexi.com's reply01 Jan 2021, 16:18
Official
The Terms were available at the time of booking and they were emailed with the confirmation. It's the customer's responsibility to check and provide the right documents and credit card for the hire. We do regret the failure to collect the car as we had informed of the requirements prior to booking.