******* using other business names to make money

I had a horrible experience where I made a car booking through carflexi, online. They promise to find you cheaper rates and boom on your screen, cheaper rates with well known car rentals at the airport. I continued with the booking and was requested to pay R3k which i did. I then had to make amendments on the dates and I was told to do it online and the initial R3k will be reimbursed automatically and I need to pay R300, which I did. I have been waiting for that reimbur*****t even now. I had to call the call center and spoke to an agent who told me that I needed to send an email to customer service and the response will be in three to five days time. Really? What is even more shocking is that the rental company at OR Tambo didn't even know CarFlexi and they said they don't do business with them. Carflexi cnducts business using the car rental names. They told them that the R3300 i paid was for Extended Protection and Budget Car Rental did not know this and was not even art of the car rental expense. As if that was not enough, when one makes the booking online, a cheaper amount pops up and when you get the proof that a booking has been made, there is a ridiculous amount that shows which one needs to pay when picking up the car at OR Tambo and the R3300 is not even part of the balance for the car rental. They are ****** and need to be exposed.

People need to be aware that they are no way helping you find cheaper car rental rates, you rather go directly to the car rental company and you will get the best service and not be *****ed of your money. But i will not take this lightly and I told them that I want my money back asap or else....I don't have money to play around. The call canter agents are people from European countries and the accent said it all together with the unpolished english