WB
Weitz B
1 reviews | Active since Apr 2014
29 Mar 2021, 20:45
Poor service experience from Carflexi during Covid-19 lock down arrangements
During the 2020 hard lock down and our leisure flights have been cancelled to George, Car Flexi silently allowed our car rental booking to expire and not willing to grant us credit for the service we were not been able to enjoy.
Technocrats at the call centre blame their platform for their application of the "fine print", and I have no alternative to report the ********* behaviour to all customer protection agencies in an attempt to warn the public of the risk of potential economic abuse.
It's sad to read from other naive customers also reporting unprofessional service experiences as shared on Hello-Peter with an overall rating of 1,22 / 10?
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Replies (2)0
Replies (2)
CarFlexi.com's replyOfficial
06 Apr 2021, 15:34Dear Weitz,
Thank you for the review. We do regret as we were contacted a year after the reservation had been made and its important to contact us either prior to the pickup day or within 40 days after the rental to refund. In view, we do regret as we are unable to refund, no other fees will apply.
Thank you for the review. We do regret as we were contacted a year after the reservation had been made and its important to contact us either prior to the pickup day or within 40 days after the rental to refund. In view, we do regret as we are unable to refund, no other fees will apply.
CarFlexi.com's reply06 Apr 2021, 15:34
Official
Dear Weitz,
Thank you for the review. We do regret as we were contacted a year after the reservation had been made and its important to contact us either prior to the pickup day or within 40 days after the rental to refund. In view, we do regret as we are unable to refund, no other fees will apply.
Thank you for the review. We do regret as we were contacted a year after the reservation had been made and its important to contact us either prior to the pickup day or within 40 days after the rental to refund. In view, we do regret as we are unable to refund, no other fees will apply.
WB
Weitz B's updateReviewer Update
08 Apr 2021, 14:19I'm please to confirm that SANPARKS and Kulula will allow our family to enjoy our accrued & unused benefits, as a result of the hard 2020 lockdown restrictions, now at the end of April 2021 - sadly not the responsible corporate citizen behaviour of Carflexi?
My bottom line : I paid Carflexi before the hard lockdown, and did not receive any service, nor credit?
No wonder the Carflexi satisfaction rating with HelloPeter is only 1,22 / 10.
My bottom line : I paid Carflexi before the hard lockdown, and did not receive any service, nor credit?
No wonder the Carflexi satisfaction rating with HelloPeter is only 1,22 / 10.
WB
Weitz B's update08 Apr 2021, 14:19
Reviewer Update
I'm please to confirm that SANPARKS and Kulula will allow our family to enjoy our accrued & unused benefits, as a result of the hard 2020 lockdown restrictions, now at the end of April 2021 - sadly not the responsible corporate citizen behaviour of Carflexi?
My bottom line : I paid Carflexi before the hard lockdown, and did not receive any service, nor credit?
No wonder the Carflexi satisfaction rating with HelloPeter is only 1,22 / 10.
My bottom line : I paid Carflexi before the hard lockdown, and did not receive any service, nor credit?
No wonder the Carflexi satisfaction rating with HelloPeter is only 1,22 / 10.