MN
Masibisi N
1 reviews | Active since Nov 2018
13 Nov 2018, 09:18
Pathetic , unprofessional bunch of ***** who never paid my refund
They have terrible pathetic customer service. they are also ***** who promised to refund me since March 2018 up to this month there is nothing. Now they are saying i cannot be refunded according to the terms and conditions. A bunch of ***** who rob me of my R1004.78.
Helpful (0)
Replies (3)0
Replies (3)
CarFlexi.com's replyOfficial
23 Oct 2019, 17:48Dear Masibisi N,
Thank you for your review and for giving us the opportunity to respond to you.
Could you please inform us about your voucher number to investigate this case?
Thank you in advance.
Kind regards,
CarFlexi.com
Thank you for your review and for giving us the opportunity to respond to you.
Could you please inform us about your voucher number to investigate this case?
Thank you in advance.
Kind regards,
CarFlexi.com
CarFlexi.com's reply23 Oct 2019, 17:48
Official
Dear Masibisi N,
Thank you for your review and for giving us the opportunity to respond to you.
Could you please inform us about your voucher number to investigate this case?
Thank you in advance.
Kind regards,
CarFlexi.com
Thank you for your review and for giving us the opportunity to respond to you.
Could you please inform us about your voucher number to investigate this case?
Thank you in advance.
Kind regards,
CarFlexi.com
MN
Masibisi N's updateReviewer Update
24 Oct 2019, 07:56Dear CarFlex
Finally you get to respond. It was voucher number *** I made a booking and paid with my credit card....I have emailed them everything and up to this day no refund.
Finally you get to respond. It was voucher number *** I made a booking and paid with my credit card....I have emailed them everything and up to this day no refund.
MN
Masibisi N's update24 Oct 2019, 07:56
Reviewer Update
Dear CarFlex
Finally you get to respond. It was voucher number *** I made a booking and paid with my credit card....I have emailed them everything and up to this day no refund.
Finally you get to respond. It was voucher number *** I made a booking and paid with my credit card....I have emailed them everything and up to this day no refund.
MN
Masibisi N's updateReviewer Update
04 Apr 2024, 12:12Dear Car flex
So I emailed and you responded that my claim is old, and yet you never responded her. I still want my R1000, and I will not stop until you refund me my money.
Dear Nonhlanhla Ngubelanga,
So I emailed and you responded that my claim is old, and yet you never responded her. I still want my R1000, and I will not stop until you refund me my money.
Dear Nonhlanhla Ngubelanga,
Thank you for your email.
We have checked your booking and can see that you had called us on the 26th March 2018 and your rental was due to start on the 27th March 2018 and at the time you were informed of our cancellation policy and that no refund will be issued.
CarFlexi.com can only accept complaints that reach them within 40 days from the end rental date. Based on all explanations provided to you at the time, we are unable to provide you with a different outcome. We cannot do anything further for you and we are unable to correspond to any further emails.
Kind Regards
Stephanie D.
Customer service Team
CarFlexi.com
Stephanie D.
Customer service Team
CarFlexi.com
MN
Masibisi N's update04 Apr 2024, 12:12
Reviewer Update
Dear Car flex
So I emailed and you responded that my claim is old, and yet you never responded her. I still want my R1000, and I will not stop until you refund me my money.
Dear Nonhlanhla Ngubelanga,
So I emailed and you responded that my claim is old, and yet you never responded her. I still want my R1000, and I will not stop until you refund me my money.
Dear Nonhlanhla Ngubelanga,
Thank you for your email.
We have checked your booking and can see that you had called us on the 26th March 2018 and your rental was due to start on the 27th March 2018 and at the time you were informed of our cancellation policy and that no refund will be issued.
CarFlexi.com can only accept complaints that reach them within 40 days from the end rental date. Based on all explanations provided to you at the time, we are unable to provide you with a different outcome. We cannot do anything further for you and we are unable to correspond to any further emails.
Kind Regards
Stephanie D.
Customer service Team
CarFlexi.com
Stephanie D.
Customer service Team
CarFlexi.com