No realtime customer contact point

Booking CF916755 confirmed via email from website 04.08.2023 R756.89 taken from Credit card Booking for 08.08.2023 to 12.08.2023 Submitted query via website 06.08.2023. no response Booking cancelled 06.08.2023, no response to queries and BLUU had no way of contacting Carflexi Submitted review via Trustpilot 07.08.2023 as this seems to be the only way that i can get any response from this car rental company!! When will my money be reimbursed? as i cancelled before the 48hr cutoff??