***** and Theft by CarFlexi and Hertz

This a ********** company who neglects to treat customers fairly and protect consumers.

I went online to source a quote for a rental vehicle. I founds the rates on Carflexi appealing and accepted the quote.

As this was an online transaction i was extremely careful in searching all the T&C's as i didn't want to be taken. I searched for hidden fees, costs or anything that would flag this provider on the agreement and nothing came up.

I proceeded to book my rental and provided my credit cards details. Upon confirming payment i noticed an additional R350 for insurance in the event anything happened while on top of the rental amount and that 50% of the payment was taken instead of the entire amount and saw i needed to pay the remainder at #Hertz crystal towers the car rental agency.

Upon arriving at Hertz i was advised i need to pay the balance of the quote which was about R660, however as i did not take the hertz insurance they will need to reserve R17000 yes that's right seventeen thousand rand on my credit card for them to release the vehicle.

I immediately asked them to cancel the rental and the hertz agent was like oh this happens all the time and placed the blame on car flexi. He then proceeded to show me where the pyent clause is on the car flexi booking confirmation. I told him you only get the booking confirmation is only delivered once payment is made and the clause to show i need to pay this money isnt even on the confirmation email you have to click a link, route to website and then search for the clause, so how the F**** was i supposed to know about the R17000. And his response was YES I KNOW.

I then said wait, but i have insurance through CarFlexi that's why I was charged the additional R350. He then gave me a BS story that they have no affiliation with CarFlexi and they charge the R17000 because the renter is liable not the booking agency and any issues i have i need to take up with CarFlexi.

I then attempted to contact CarFlexi and the number provided on the website kept disconnecting and when i tried to complain online i was assisted by a bot that didn't reply.

I asked hertz to cancel the booking and they advised their will be cancellation fees from CarFlexi, however if i take additional insurance with hertz i wont have to pay the R17000

I believe this is a **** by Hertz and CarFlexi to force renters to take their insurance and i believe this is in contravention of Consumer protection act because they hide fees in order to get customers to pay extra.