JK
Jan K
1 reviews | Active since Mar 2021
30 Jun 2021, 20:27
CarFlexi vehicle rental ********
I booked a vehicle with Europcar through the CarFlexi website for 9 days (31/05 - 09/06/21) while my car was being repaired - Voucher No : CFFB5DA4 The CarFlexi T's & C's clearly state "That's why we guarantee that are NO hidden charges and fee's!!!" but at checkout, R900 was added to my bill for "Theft Damage Excess Protection" ... the website clearly states this will be refunded, but yet I am still waiting to be refunded. Furthermore, Europcar billed me an extra R477.05 saying that the car hire fee (already paid via CarFlexi) didn't cover the hire ... (???) I am now out of pocket for an additional R900+R477.05 = R1,377.05 which I needing refunded. I have sent multiple requests via the CarFlexi website contact form via the "ENDED rental status, but have yet to receive a response...
Helpful (0)
Replies (3)0
Replies (3)JK
Jan K's updateReviewer Update
05 Jul 2021, 10:34I am still following up with CarFlexi regarding the return of the R900 I was billed (read ****med) for "Theft Damage Excess Protection" which, according to their website (as per below) will be refunded in 7-21 days :
"Once you return the car back without a damage, the deposit/guarantee amount will be released / refunded to your credit card. This transaction usually takes from 7 to 21 working days to appear. Contact your bank first in order to check it. "
I have checked, and I still don't have a refund...
Emailing them via the contact form simply gives me "Thank You for your submission. Your information was sent successfully" and a promise to contact your back. There is an additional note that says o contact them by phone, but nowhere is there a phone number listed...
Seems like CarFlexi is a **** organisation - can't understand how car hire companies accept car rentals through them!
"Once you return the car back without a damage, the deposit/guarantee amount will be released / refunded to your credit card. This transaction usually takes from 7 to 21 working days to appear. Contact your bank first in order to check it. "
I have checked, and I still don't have a refund...
Emailing them via the contact form simply gives me "Thank You for your submission. Your information was sent successfully" and a promise to contact your back. There is an additional note that says o contact them by phone, but nowhere is there a phone number listed...
Seems like CarFlexi is a **** organisation - can't understand how car hire companies accept car rentals through them!
JK
Jan K's update05 Jul 2021, 10:34
Reviewer Update
I am still following up with CarFlexi regarding the return of the R900 I was billed (read ****med) for "Theft Damage Excess Protection" which, according to their website (as per below) will be refunded in 7-21 days :
"Once you return the car back without a damage, the deposit/guarantee amount will be released / refunded to your credit card. This transaction usually takes from 7 to 21 working days to appear. Contact your bank first in order to check it. "
I have checked, and I still don't have a refund...
Emailing them via the contact form simply gives me "Thank You for your submission. Your information was sent successfully" and a promise to contact your back. There is an additional note that says o contact them by phone, but nowhere is there a phone number listed...
Seems like CarFlexi is a **** organisation - can't understand how car hire companies accept car rentals through them!
"Once you return the car back without a damage, the deposit/guarantee amount will be released / refunded to your credit card. This transaction usually takes from 7 to 21 working days to appear. Contact your bank first in order to check it. "
I have checked, and I still don't have a refund...
Emailing them via the contact form simply gives me "Thank You for your submission. Your information was sent successfully" and a promise to contact your back. There is an additional note that says o contact them by phone, but nowhere is there a phone number listed...
Seems like CarFlexi is a **** organisation - can't understand how car hire companies accept car rentals through them!
CarFlexi.com's replyOfficial
05 Jul 2021, 13:40Dear Mr Korrubel,
Thank you for contacting us.
We wish to kindly inform you that for every booking request, the website is asking for the customer to pay a part of the rental fee online upon confirmation of the order and the remaining amount payable upon collection of the car with a credit card under the main driver's name.The online payment is a part of the total rental cost and is not refundable or deducted from the remaining balance to be paid locally to the local car rental provider, nor is it shown on the invoice for the remaining balance that is paid to the local supplier. This payment is to reserve the car for the customer and is not related to the local car rental companies.We notice that included in the online payment is our Theft and damage Excess Protection'' service opted to include in the booking, as displayed in the final cost in 'price breakdown', prior to completing and finalising your booking online.During the rental with this service we protected your excess up to value 1500 euros in the event of damage charges incurred or theft of the whole rental car and by including our service in your booking you could have claimed back damage any charges from us, under the terms of the product.
Kindly note that the cost of our service is not refundable (in your case ZAR 900,00), as you were benefited from our service, during your rental period.
Kind Regards
CarFlexi.com
Thank you for contacting us.
We wish to kindly inform you that for every booking request, the website is asking for the customer to pay a part of the rental fee online upon confirmation of the order and the remaining amount payable upon collection of the car with a credit card under the main driver's name.The online payment is a part of the total rental cost and is not refundable or deducted from the remaining balance to be paid locally to the local car rental provider, nor is it shown on the invoice for the remaining balance that is paid to the local supplier. This payment is to reserve the car for the customer and is not related to the local car rental companies.We notice that included in the online payment is our Theft and damage Excess Protection'' service opted to include in the booking, as displayed in the final cost in 'price breakdown', prior to completing and finalising your booking online.During the rental with this service we protected your excess up to value 1500 euros in the event of damage charges incurred or theft of the whole rental car and by including our service in your booking you could have claimed back damage any charges from us, under the terms of the product.
Kindly note that the cost of our service is not refundable (in your case ZAR 900,00), as you were benefited from our service, during your rental period.
Kind Regards
CarFlexi.com
CarFlexi.com's reply05 Jul 2021, 13:40
Official
Dear Mr Korrubel,
Thank you for contacting us.
We wish to kindly inform you that for every booking request, the website is asking for the customer to pay a part of the rental fee online upon confirmation of the order and the remaining amount payable upon collection of the car with a credit card under the main driver's name.The online payment is a part of the total rental cost and is not refundable or deducted from the remaining balance to be paid locally to the local car rental provider, nor is it shown on the invoice for the remaining balance that is paid to the local supplier. This payment is to reserve the car for the customer and is not related to the local car rental companies.We notice that included in the online payment is our Theft and damage Excess Protection'' service opted to include in the booking, as displayed in the final cost in 'price breakdown', prior to completing and finalising your booking online.During the rental with this service we protected your excess up to value 1500 euros in the event of damage charges incurred or theft of the whole rental car and by including our service in your booking you could have claimed back damage any charges from us, under the terms of the product.
Kindly note that the cost of our service is not refundable (in your case ZAR 900,00), as you were benefited from our service, during your rental period.
Kind Regards
CarFlexi.com
Thank you for contacting us.
We wish to kindly inform you that for every booking request, the website is asking for the customer to pay a part of the rental fee online upon confirmation of the order and the remaining amount payable upon collection of the car with a credit card under the main driver's name.The online payment is a part of the total rental cost and is not refundable or deducted from the remaining balance to be paid locally to the local car rental provider, nor is it shown on the invoice for the remaining balance that is paid to the local supplier. This payment is to reserve the car for the customer and is not related to the local car rental companies.We notice that included in the online payment is our Theft and damage Excess Protection'' service opted to include in the booking, as displayed in the final cost in 'price breakdown', prior to completing and finalising your booking online.During the rental with this service we protected your excess up to value 1500 euros in the event of damage charges incurred or theft of the whole rental car and by including our service in your booking you could have claimed back damage any charges from us, under the terms of the product.
Kindly note that the cost of our service is not refundable (in your case ZAR 900,00), as you were benefited from our service, during your rental period.
Kind Regards
CarFlexi.com
JK
Jan K's updateReviewer Update
05 Jul 2021, 13:55Dear CarFlexi,
It is quite incorrect to say that " our Theft and damage Excess Protection'' service opted to include in the booking" ... there was NO OPTION in to include (or exclude) this excess protection.
R900 is listed as "Excess Protection" on the "booking completed" page - and NOT as " the cost of our service" as you indicate.
Furthermore, the booking voucher received from you clearly states : "INCLUDED:
Theft Damage Excess Protection / Refundable by CarFlexi" ... how much clearer do you need it to be?
I have all the above documentation on hand, and will be taking it further if the R900 is not refunded forthwith.
Regards,
Jan Korrubel.
It is quite incorrect to say that " our Theft and damage Excess Protection'' service opted to include in the booking" ... there was NO OPTION in to include (or exclude) this excess protection.
R900 is listed as "Excess Protection" on the "booking completed" page - and NOT as " the cost of our service" as you indicate.
Furthermore, the booking voucher received from you clearly states : "INCLUDED:
Theft Damage Excess Protection / Refundable by CarFlexi" ... how much clearer do you need it to be?
I have all the above documentation on hand, and will be taking it further if the R900 is not refunded forthwith.
Regards,
Jan Korrubel.
JK
Jan K's update05 Jul 2021, 13:55
Reviewer Update
Dear CarFlexi,
It is quite incorrect to say that " our Theft and damage Excess Protection'' service opted to include in the booking" ... there was NO OPTION in to include (or exclude) this excess protection.
R900 is listed as "Excess Protection" on the "booking completed" page - and NOT as " the cost of our service" as you indicate.
Furthermore, the booking voucher received from you clearly states : "INCLUDED:
Theft Damage Excess Protection / Refundable by CarFlexi" ... how much clearer do you need it to be?
I have all the above documentation on hand, and will be taking it further if the R900 is not refunded forthwith.
Regards,
Jan Korrubel.
It is quite incorrect to say that " our Theft and damage Excess Protection'' service opted to include in the booking" ... there was NO OPTION in to include (or exclude) this excess protection.
R900 is listed as "Excess Protection" on the "booking completed" page - and NOT as " the cost of our service" as you indicate.
Furthermore, the booking voucher received from you clearly states : "INCLUDED:
Theft Damage Excess Protection / Refundable by CarFlexi" ... how much clearer do you need it to be?
I have all the above documentation on hand, and will be taking it further if the R900 is not refunded forthwith.
Regards,
Jan Korrubel.