TK
Thuthuka K

1 reviews | Active since Mar 2013

07 Sept 2018, 15:05

CarFlexi-Flexible at *****ing your money

I rented a car through CarFlexi with voucher number CFE31131, the rental was from 21/08/2018 to 14/09/2018 and and insurance fee of R2880 was charged. I than had to return the car earlier on the 08/09/2018 and as per their General Terms of Use, I wanted to amend the contract so as to be charged for the days I only used the car. They flat out refused thus charging me for the 6days insurance fee of which I did not have the car for. Their prices are pro rated per day, yet they refused to pay back my money. I really hope someone can assist me with this day light *******. Until than I advise you to stay away from such businesses that only think of their pockets. STAY AWAY FROM CARFLEXI

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Replies (2)
CarFlexi.com
CarFlexi.com's reply23 Oct 2019, 17:45
Official
Dear Thuthuka,
Kindly be informed that according to our company's general terms of use, In case that the customer drops the car off earlier than booked, we will not refund any amount for the unused days, it is up to the car rental company if they decide to do so or not.
Kind regards,
CarFlexi.com

CarFlexi.com
CarFlexi.com's reply23 Oct 2019, 17:46
Official