Worst Customer Experience

I wanted to buy a vehicle and opted to get financing from Carfin after having a conversation with Adele who is the consultant. I sent through my application and responded the I have been pre-approved and once they get my documents, I would be approved. I sent all the documents, and 2 days later I made communication with them via email as their phones haven't been working for a couple of days. I would only get response after 2 days and that's when I would copy in another consultant. They took me up and down and after 3 weeks, I still haven't heard from them and they not responding to my emails. This is the worst customer experience I have ever had. Very disappointed in Carfin and their employees.