WORST online shopping experience ever, TERRIBLE customer support!

This has been the worst online shopping experience of my life. PLEASE STAY AWAY FROM THIS COMPANY AND SAVE YOUR MONEY AND ENERGY!

Just look at their online reviews, I wish I had... *****, ******** and HORRIBLE customer service. Here's what happened, in 15 short bullet points:

1) I bought my Vichy products on the 4th of March, 2018. I'm in LA.

2) I bought the products on Carethy because of the estimated delivery competitive advantage (2-5 days).

3) Turns out it's not 2-5 days, it's actually 5-12 days ('cause I'm in the States) and there's no distinction or disclaimer based on your shipping address, anywhere. They ignore my question about whether it's 5-12 business or calendar days.

4) They tell me they have "problems with providers" and they "EXPECT TO RECEIVE MY PRODUCTS NEXT WEEK"?!? How can you even sell something you don't have and guarantee delivery?! They ignore my business/calendar days question - again.

5) After this, 3 days after I placed my order, I tell them I want to cancel the order and I request a refund. THEY IGNORE MY REQUEST! They also ignore my 5-12 business/calendar days question FOR THE THIRD TIME, continuing to buy themselves time.

6) One day after my request for a refund (and 5 days after my order was placed), I get a confirmation e-mail that my order has shipped (on March 9th)!!! Then, they finally reply to my question (AFTER BUYING TIME FOR 5 DAYS) that it's 5-12 BUSINESS days for delivery.

7) I complain and they take 3 ADDITIONAL DAYS TO REPLY TO ME and say that the estimated delivery is the 22nd of March (ORDER WAS PLACED ON THE 4TH).

My question about delivery was ignored 3 times over the course of 8 days, the products that were supposed to arrive in a week to their warehouses were miraculously shipped, WITHOUT CONSULTING ME on whether I want to cancel or not and it takes SEVERAL DAYS FOR THEM TO REPLY.

8) On March 12th, I tell them I'm unsatisfied and that I want to be compensated somehow ('CAUSE THEY'RE IGNORING MY REFUND AND CANCELLATION REQUESTS). They ignore that, of course.

9) THEY COMPLETELY IGNORE ME FOR A WHOLE WEEK, after I followed up multiple times, as well!!!

10) On March 19th, they inform me of a tracking number for the first time, since I placed my order (15 days later!!!), but don't tell me who the shipping company is, mention some parcels and beat around the bush with irrelevant information, still ignoring my questions, follow ups and requests.

11) On March 20th, they say that "the order is on it's way. It will be delivered to your house in the next days.". On March 26th, nothing has arrived (order was placed 22 days before that and their alleged estimated delivery was on the 22nd).

12) On March 27th, they come up with stories how delivery was attempted and that the products are now at a post office and that I should pick them up there (?!?!?!?!?) or they will be returned to sender if I don't do so, by a certain date. I start an investigation with my bank.

13) On March 30th, after no attempts of delivery, I bash on them and tell them: "It's been almost a month. This has been the worst shopping experience ever. I WANT MY MONEY BACK."

14) Of course, they ignore it, and 5 DAYS LATER, on April 3rd, they send me a link where I can schedule delivery with USPS.

15) Products arrive on the 10th of April (38 DAYS AFTER THE ORDER WAS PLACED!!!), their Customer Support goes MIA, I file a claim.

Hopefully, this whole thing will help someone in making much better purchasing decisions than I have. STAY AWAY FROM THESE UNPROFESSIONAL ********. Worst online shopping experience ever.