DON'T BUY FROM CARETHY

I ordered a product many months ago and it yet to arrive. Carethy say it is with SA Post ? and the cost of customs fees (I can't find product at Customs) will be charge of the client, since there are taxes from the country of receipt and these costs are not linked to our sales service. Never have I had a delivery from a website when I have had this issue - so a waste of money and no recourse and no product and no customs notification -