Re-Imbur*****t still outstanding - Membership No. : ***

My claim not yet refunded I on Horizon medical aid and I am struggling to get my refund from Carecross since July 2021, all supporting documents submitted including my correct banking details. I have received a remittance from Carecross but the banking details on the remittance where not my banking details. Numerous phone calls to the client service department, being promised that my refunds will be done on Friday, unfortunately not mentioning which Friday. My question, according to the client service, my refund will only be refunded once the money is received back from the wrong bank account. Why must I being penalized for an error on your site? Receiving miss-leading and incorrect information each time I phone and not receiving a clear answer? This is unacceptable and I would appreciate if someone can please be honest and give me the correct information.