DM
Debbi M

1 reviews | Active since Mar 2009

09 Dec 2021, 12:31

CARDONS VEHICLE SALES - DO NOT USE

One star is to much for this company, This all started on a Friday morning where I found a Nissan Micra advertised, I contacted them via Whats app and requested forms for finance for the Nissan micra, we were sent the forms and we completed the forms and returned within one hour. Four hours later I contacted them for an update to me told that their FNI was out for the afternoon and there would be an update on Monday, On Monday morning I what app, to be told they will update during the course of the morning, At midday I call the dealership to be told FNI is out at a meeting, reason for delay......ahhh our system is off line.....I then get told only salesman and telephone person is at the dealership, I speak to Tulani who says oh yes, what i will find out, he says oh yes you are approved, let me just check on one thing...... I wait 3 hours, I call deal principle, I will call you back,,,,still waiting..... many calls later no resolution on Monday, Tueday rolls around, many calls later all of a sudden now declined, as my child has no credit record, I go to the bank myself, low and behold, one hour finance approved done and dusted money in bank, I call the dealership, I speak to Tulani, I say I do not want to deal with you I Speak to I think Jonathan (not sure he is also an idiot) I say please get the car to road worthy I have the cash I will come in and pay for the car. That is great they say I will organise the deal we have all the details. Two hours later, I get a call from the same person.......I have good news and bad news I get told,,,,,,good news we have lots of cars to sell you....bad news,,,,,,the car you want has been sold...finance has been approved to another buyer (but their system has been offline) and the car we can get for you is 20000.00 more and 5 years older than the one you want!!!!but you have cash so it is okay! Do they think I have IDIOT tattooed on my forehead!!!!!!!!!!!! No you do not deserve business!!!!!!!!!!!!!!!

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Replies (1)
Cardons Vehicle Sales
Cardons Vehicle Sales's reply09 Dec 2021, 16:24
Official
Hi Mrs. Meadows. Firstly we regret that you feel this way and also as explained via telecon previously, we apologize profusely for our systems being down causing delays in us getting back to you promptly. We do however understand that it can be very frustrating to our clients when finance is declined, as a dealership we do not provide funding for finance but refer your application to the banks. An approval is only an ' Approval in Principle' the deal is only then Validated by the banks and in your sons case on Monday the 6th of December 2021 they found the application unfavorable. We have multiple sales people who put in finance applications on behalf of our clients  and on Tuesday the 7th another client was approved and successfully validated on that particular vehicle. We realise that your son and yourself had your hearts set on this vehicle as it is was well priced and in great condition, we are also just as disappointed that we couldn't make this dream come true for you. It is however our policy to make the vehicle available to the next sales person if a previous deal declines. I am sure you can appreciate the fact that as a business we need to sell the vehicle to a successful candidate and can't wait indefinitely. On the 8th, yesterday you informed us that you had a personal loan approved and would like to now buy the vehicle in cash. As explained to you, the vehicle was sold and whether it is cash or finance we need to honour the approved deal. Thus the reason our offer to you, to pick any one of the multiple vehicles in the same category that we have in stock or source you the exact same vehicle type. Our offer to you to show you our appreciation of what you had been through was your choice of any of the other vehicles on offer at a discounted price. Our offer still stands and we would love for you to pop in for a coffee and have a look at our other quality vehicles on the floor.