Worst service I have ever experienced from an online store.

Worst experience of my life. This company should not operate. They are non responsive to orders directly from their website. Its taken 4 months for me to go through the order and return process, I still do not have the ring I purchased. They refuse to give a refund and accepted my returned item only to ignore all correspondence from me trying to arrange for the new item. I have now resorted to reporting them to the Consumer Protection Ombud.