Cardina Jewels undelivered bracelets

Good day,

I've ordered bracelets from Cardina Jewels on the 2nd of May 2019, payment went through my bank on the 3rd of May for R265.00. Still today, 8 May 2019, nothing has been delivered. Nor did anyone get in contact with me to get this sorted. This is unacceptable and sort of *****.

on the 3rd of July I received a email and that was also the last response from them.

Hi

I hope and trust you are well, First off I want to apologize for the delays in your order, we are still aware of it and the parcel will be delivered

These delays are certainly not the way we want to do business and are working on fixing the problems going forward

To explain briefly I have taken over the business from Nathan, I was not aware of the issues awaiting me when I started, There was shipments that went missing and because of lack of communication these have not been replaced from the supplier, That being said I will ensure everyone receives their items and am working on getting every item replaced

Unfortunately it is not a black and white scenario as I am a single mother and do not have the resources or capital to fix this overnight, I have caught up on 70% of the outstanding parcels and expect over the next 4 weeks to catch up on the majority still overdue

Once everything is back on track I will work on trying to get more regular stock in South Africa and further reduce the lead times.

I do understand this is less than ideal and greatly appreciate everyone who has been so understanding, I will keep trying to do my best to get your order delivered as soon as possible

Kind Regards Juanita