Horrible service

I visited cardies at mall of Africa on the 13 February 2020 to buy balloons as it was my brother in-law birthday.I rushed to mall of Africa to get some ballon and Champaign before going to the dinner.As I was approaching the door I realize it’d was closed and when I checked the time it was 19:44 and I asked the security lady at the door why are they closing early and she rep**** with the attitude and told me to go and talk to the manager.I went inside and spoke to the manager and ask why are they closing early she was also so rude and told me they are using public transport and need to close early to rush for their transport.I always buy from cardies but have never receive such a service and as for the manager ,I don’t think she deserve to be in that position,the way she spoke to me and address me its was unprofessional and so rude and I felt horrible but I proceeded and bought the balloons.the worse part about everything is that I found a couple of clients outside who also insisted to be assisted after I spoke to her. she was busy passing remark in front of those clients and bad charting me in front of her staff.The reason I delayed to post was because I lost my phone after this incident ,but I feel that I was treated unfairly as a client.