Cardies Online - No Customer Service

Ordered items off their Online Store. After receiving the 3 item found one was not what I had ordered. Tried to contact them via the Website twice, E-mail using the E-mail provided on the Website three times, via Facebook and Instagram and not a single response on any platforms after 10 days and counting. All positive reviews on the Facebook page are all spam reviews selling a service which tells me nobody even moderates or manages their social media, but a new post was posted a few days prior on their socials, so they are actively still marketing, just not too concerned over customer support.