*********** Contractors and Lack of resolving issues within Carbon Assists Call centre Agents

Endless non competence from the contractors they use. I have requested a plumber at 9 yesterday was told someone will come out between 3 and 4 after I had to do a follow up call. The contractor JP Reliable plumbers called me and the guy said they are fully booked, i then stated the urgency this after waiting a whole day for a response he got very agitated and told me he will call Carbon, i then however called Carbon spoke to Patsy who assured me someone wiill be here at 9am this am and she will raise this with the team lead and yhe team lead will call me, after 9 am this morning still no one gere no tean lead call. I now called twice already at 9.33am surely you have other contractors?

Terrible Service, *********** Contractors this is now the 3rd time:(

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