From a so called peaceful outing to a complete disaster 6 Nov '16

<p>So we decided to go to the new Caramello's Restaurant based in Vanderbijlpark, thinking it will be a peaceful outing to enjoy a new Restaurant with family but ended up in a disaster of events, one after the next and poorly managed. We were so dissapointed and will never return and I should also mention we were not be the only people as the table next to us also walked up and left due to very bad service. So we arrived at 10h00am and was welcomed by a friendly waiter and seated outside, we placed our order for drinks while browsing through the menu, drinks took quite a while but it was ok, we then placed our food order, three breakfast specials with add-on's and a cheesy burgerzini from their table top menu. After 40minutes we were informed by our waiter our order did not go through to the kitchen and was printed at the bar and he then appologized and said that the kitchen would get the order ready asap, About 30min afterwards only two plates of the breakfast special arrived and the plates were incomplete, no grilled cherry tomatoes as the menu indicated so we asked and was told it would follow afterwards, our soft eggs ended up to be med-hard done. After 10minutes the third breakfast plate arrived, also no cherry tomatoes and we then still didn't received the tomatoes for the first two plates, the eggs were also over done and boerewors was burnt, the third plate was then sent back and we still waited for the fourth plate the burgerzini to arrive, when the breakfast plate returned and after a while the fourth plate still didn't arrive we then decided to cancel the fourth plate for my mother because we already finished our plates. The cherry tomatoes then eventually arrived by the Manager but then too late as we finished our plates! I informed the Manager that it's unacceptable that they would indicate something on a menu but fail to have it on the plate and send it out when you finish your meal, escpecially after the first issue that we had to wait for food over 1 hour and 10min , it is unacceptable that no one in charge makes sure that food leaving the kitchen is acceptable and according to requests and the menu. If you don't have an Exec Chef then clearly you should have a floor manager overseeing what leaves the kitchen to ensure its according to standards?!? The manager left our table and didn't bother to return to apologize or ask if we needed anything else or to try and do whatever damage control there was left to do, very poor. We were then left to wait a long time until we had to ask for our bill to pay for meals that were not worth paying for and left to another restaurant so my mother could get something to eat. I know the industry and understand new businesses may have some teething issues until they get it running smoothly but to mess up simple breakfast meals followed by poor service by management is dissapointing!! As for the waiter that tried to serve us well I feel sorry for the employees that have to work in such a poor managed environment!! </p>